These terms and conditions form the basis on which you can visit us, use our services and our website.
Please read them carefully as they contain important information and sign at the bottom that you have read and agree.
1. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Beauty Angels. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5. Availability
The services will be provided within an agreed timescale.
6. Ordering errors
You are able to correct errors on your order up to the point on which you send your payment during the ordering process. We will send you an invoice for this which is your responsibility to check is correct.
7. Price
The prices payable for services that you order are as set out on our website or on your personalised proposal. We do not charge VAT and are correct at the time of entering information.
8. Payment terms
We will take payment upon receipt of your order either by credit card, debit card or bank transfer. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
8.1 Payments and booking
Events, Non-Bridal Trials, Make-up Classes, and Beauty Treatments
A 100% prepayment is required at the time of booking to secure your appointment. This ensures commitment from both parties and allows us to dedicate the necessary time and resources for your service.
This payment is non-refundable if you cancel within 7 days of your scheduled appointment.
If you need to reschedule, we require at least 7 days' notice, and your payment will be transferred to a new date (subject to availability).
Cancellations made with more than 7 days' notice are eligible for a refund, minus a 20% administrative fee to cover processing and lost booking opportunities.
In the rare event that we need to cancel your booking, you will receive a full refund or the option to reschedule at no extra cost.
Bridal Payment Terms
Bookings for the Same Year
A 50% prepayment is required at the time of booking to secure your wedding date. This amount is deducted from your final wedding day invoice.
The remaining 50% balance must be paid in full 14 days prior to your wedding day.
Cancellations or reductions in services within 14 days of the event are non-refundable and will not be adjusted.
Bookings for the Following Year
A 25% non-refundable booking deposit is required to secure your wedding date and confirm your booking.
Once the booking deposit has been paid, the remaining balance will be split into two further payments:
50% of the remaining balance is due at the bridal trial appointment.
The final outstanding balance is due 14 days before the wedding date.
Your wedding date and hair and makeup team are not secured until the booking deposit has been received.
Any additional services added after the initial booking will be charged separately and may alter the remaining balance due.
Travel, parking and any other agreed additional costs will be shown separately on your quotation or invoice and are payable in accordance with the payment schedule unless otherwise stated.
Payments may be made by bank transfer or by card where this option is available.
All payments are subject to the full Beauty Angels booking terms and cancellation policy.
Cancellations or reductions in services within 14 days of the event are non-refundable and will not be adjusted.
Bridal Trials
Payment for a bridal trial is required in full at the time of booking if it is not part of a bridal package.
A 100% prepayment is required at the time of booking to secure your appointment. This ensures commitment from both parties and allows us to dedicate the necessary time and resources for your service.
This payment is non-refundable if you cancel within 7 days of your scheduled appointment.
If you need to reschedule, we require at least 7 days' notice, and your payment will be transferred to a new date (subject to availability).
Cancellations made with more than 7 days' notice are eligible for a refund, minus a 20% administrative fee to cover processing and lost booking opportunities.
In the rare event that we need to cancel your booking, you will receive a full refund or the option to reschedule at no extra cost.
By booking, you agree to these terms.
Purchasing Products
Full payment required when placing an order.
TV, Film, Commercial
Payment within 30 days via invoice. All new clients payment in advance no later than the date of the booking date. No work will begin before payment is made.
9. Cancellation rights
9.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)
9.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
9.3 Cancellation Policy
Bridal + Commercial
We understand that unforeseen circumstances may arise, but as a small business, cancellations can result in lost bookings and unrecoverable time spent on planning, administration, and product investment. Our cancellation charges reflect these factors and help mitigate any loss of profit.
Final Payment & Booking Confirmation
The final balance is due no later than 14 days before your wedding.
Once the final balance is paid, the booking is confirmed and cannot be changed (e.g., reducing services, changing numbers).
No refunds can be provided for trials, as this service is carried out in full at the time of the appointment.
Cancellation Charges
The following charges apply based on the final bill amount for wedding day services only (excluding the trial):
More than 60 days before the wedding: 25% cancellation fee, 75% refunded.
30–60 days before the wedding: 50% cancellation fee, 50% refunded.
14–30 days before the wedding: 75% cancellation fee, 25% refunded.
Less than 14 days before the wedding: 100% cancellation fee, no refund.
These charges account for:
✔️ Other bookings turned away to secure your date.
✔️ Services already carried out (trials, consultations).
✔️ Time spent planning and preparing.
✔️ Product investment for your event.
✔️ Administrative work involved in managing your booking.
By securing your bridal booking with Beauty Angels, you agree to these terms. We appreciate your understanding and look forward to being part of your special day!
Cancellation, Rescheduling & Payment Policy
Beauty Angels is a small, appointment-based business. When you book an appointment, that time is reserved specifically for you and may prevent another client from booking.
Our cancellation and payment terms vary depending on the type of service booked.
Lash & Brow Appointments
Lash and brow appointments do not normally require prepayment at the time of booking.
If you need to cancel or reschedule, please give at least 48 hours’ notice.
Bookings made through Booksy must be cancelled or rescheduled through the Booksy app or booking system. Sending a WhatsApp, email or social-media message does not automatically cancel or move your appointment.
Cancellations or changes made with less than 48 hours’ notice may incur a cancellation fee of up to 100% of the booked treatment price.
No-shows will be charged 100% of the booked treatment price.
Any outstanding cancellation or no-show fee must be settled before another appointment can be booked.
Hair & Makeup Appointments
Hair and makeup appointments require 100% payment at the time of booking.
Full payment secures the appointment in the diary and means there is no outstanding balance to collect on the day.
Please give at least 7 days’ notice if you need to cancel or reschedule your appointment.
If you cancel more than 7 days before your appointment, any refund due will be processed less a 20% booking and administration fee.
If you reschedule more than 7 days before your appointment, your payment can normally be transferred to your new appointment date, subject to availability.
Cancellations or rescheduling requests made within 7 days of the appointment are non-refundable and may be charged up to 100% of the booked service price.
No-shows are non-refundable and will be charged at 100% of the booked service price.
Where a booking includes travel, assistants, additional artists or other costs already committed on your behalf, these costs may also be non-refundable.
Bridal & Large Group Bookings
Bridal, wedding and larger group bookings are subject to their own booking terms, payment schedule and cancellation conditions.
A booking deposit is normally required to secure the date and team, with the remaining balance paid according to the payment schedule provided in your quotation or booking agreement.
Please refer to your individual quotation and booking agreement for the terms that apply to your wedding or group booking.
Late Arrival
Please arrive on time for your appointment.
If you arrive late, Beauty Angels will do its best to complete the service within the remaining appointment time. However, the service may need to be shortened and the full appointment price will still apply.
If there is not enough time to safely or professionally carry out the service, the appointment may need to be treated as a late cancellation.
Beauty Angels Cancellations
In the unlikely event that Beauty Angels needs to cancel your appointment, you will not be charged.
Any payment already made will either be transferred to another mutually agreed appointment or refunded.
Exceptional Circumstances
We understand that genuine emergencies and exceptional circumstances can happen.
Any discretion regarding cancellation fees or rescheduling remains at the discretion of Beauty Angels and will be considered on a case-by-case basis.
By booking an appointment with Beauty Angels, you confirm that you have read and accepted the cancellation, rescheduling and payment terms above.
How Charges Are Applied
The cancellation fee is only charged if the terms above are violated.
If you cancel before the deadline stated in your confirmation email, no cancellation fee will be applied.
For completed appointments, you are expected to pay the full service fee at the end of your session.
By booking with Beauty Angels, you agree to these terms. Thank you for your understanding and cooperation.
10. Cancellation by us
10.1 We reserve the right not to process your order if:
10.1.1 We have insufficient staff or resources to deliver the services you have ordered;
10.1.2 We do not provide services to your area; or
10.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
10.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card or send directly to your bank account as soon as possible, but in any event within 14 days.
11. If there is a problem with the services
11.1 If you have any questions or complaints about the services please contact us. You can do so at 07732690370 / info@beauty-angels.co.uk / 11 Brentry Road, Bristol, BS162AA.
11.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
12. Liability
12.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
12.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
12.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
12.4 All brushes / tools and hair and makeup products are kept sanitary and are sanitised between every application. Products are hypoallergenic. Skin sensitivity should be reported by the client to the hair and make-up artist prior to booking, a patch test and preview session should be booked. Client(s) agree to release Beauty Angels , its owners, and all employees and agents from liability for any skin complications due to allergic reactions.
12.5 We reserve the right to refuse services if unsanitary conditions exist and/or contagious infections are present. Client understands and acknowledges the service cannot be carried out where any contagious infections are present. Please discuss this prior a service appointment.
12.6 We expect to work in safe conditions, and provided with a tables, access to natural light and electrical points. We cannot be held responsibly for any delays if these are not provided.
13. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 11 Brentry Road, Bristol, BS162AA and all notices from us to you will be displayed on our website from time to time.
14. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible on our website.
15. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
16. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
17. How we may use your personal information
We will only use your personal information as set out in our privacy policy: link to privacy policy
18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
19. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
This site is owned and operated by Beauty Angels of 11 Brentry Road, Bristol, BS162AA. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@beauty-angels.co.uk or 07732690370.
